Customer Engineer, UAE National – NCR Atleos
We are looking for a Customer Engineer to deliver field-based technical support across an assigned territory in the UAE. You will install, maintain and repair customer equipment, with a particular focus on ATMs, kiosks, retail point-of-sale systems, PCs, workstations, printers and related peripherals.
You will take ownership of customer incidents from initial response through resolution or appropriate escalation, helping to maintain service continuity and meet agreed Service Level Agreements. This role is well suited to an early-career technical professional who enjoys practical problem-solving, customer interaction and working independently in a field environment.
This position forms part of NCR Atleos’ Emiratisation hiring programme and is open exclusively to UAE Nationals.
Key Areas of Responsibility
•Installing, maintaining and repairing supported equipment across an assigned territory, including ATMs, kiosks, retail point-of-sale systems, PCs, workstations, printers and peripherals.
•Diagnosing technical issues, completing minor repairs, modular swaps and component replacements, and escalating more complex incidents to the appropriate support team.
•Taking ownership of customer incidents through resolution, while meeting agreed service levels and keeping customers informed of progress.
•Performing preventative maintenance and site-preparation activities, including equipment staging, cabling, installation support and basic testing.
•Building effective working relationships with customers, colleagues, the Control Tower, Call Centre teams and security escorts while representing NCR Atleos professionally.
•Maintaining accurate service records, customer asset data, parts inventory, expenses and activity reports, while safeguarding assigned tools, software, vehicles and documentation.
•Following all applicable security and safety procedures when working on ATMs, at financial institutions and at other customer locations.
Job Details
| Posted Date: | 2026-10-22 |
| Job Location: | United Arab Emirates – Dubai |
| Job Role: | Accounting and Auditing |
Preferred Candidate
| Career Level: | Mid Career |
