CRM Business Analyst – InnovaziT (A Happiest Minds company)

CRM Services BA

1. Solid experience and proven ownership in Banking Services Processes Transformation (must)
2. Proven track record in design, implementation, validation, adoption and determine value realization of Banking Services – including automations/STPs – straight through processes (must) – and AI scenarios/agents (preferred)
3. Know-how on contact center, branches, products, segments and backoffice teams way or work with Services (must)
4. Knowledge of CRM platforms (must), including Salesforce Service Cloud (preferred)
5. General understanding of banking systems (preferred)
6. Experience with Retail customer processes (must) and Corporate processes (preferred)
7. Experience in other areas such as Sales, Relationship Management and Marketing (optional)
8. Fluent in Agile principles (preferred)
9. Quick joining time (preferred)
10. Location: Abu Dhabi / Dubai (if Dubai, regular commute is required)

Job Details

Preferred Candidate

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