Parts Counter Representative | Al-Futtaim Automotive | FAMCO – Al Futtaim Group

About Al-Futtaim

Established in the 1930s, Al-Futtaim is one of the most diversified and progressive privately held regional businesses, headquartered in Dubai. Operating across more than 20 countries, the Group spans automotive, financial services, real estate, retail and health. With more than 40,000 employees, Al-Futtaim represents over 200 of the world’s most recognised brands, including Toyota, Lexus, IKEA, ACE and Marks & Spencer. Driven by its purpose to enrich lives and elevate communities, Al-Futtaim focuses on digital innovation, AI, sustainable growth and strategic partnerships, creating long-term value for customers, communities and partners while building a responsible legacy for future generations.

Overview of the Role

We are looking for a customer-focused Parts Counter Representative to join our Aftersales team. In this role, you will be the face of our parts business, ensuring an exceptional customer experience while driving parts sales, revenue growth, and customer retention. You will work closely with customers, service teams, and workshop operations to ensure timely parts availability and seamless service delivery.

What You Will Do

•  Achieve parts sales and revenue targets through upselling, cross-selling, and effective promotion of accessories.

•  Build strong customer relationships by understanding parts requirements and recommending suitable maintenance solutions.

•  Coordinate with Service Advisors, Job Controllers, and workshop teams to ensure timely parts availability and customer updates.

•  Maintain accurate sales orders, reservations, and customer records in SAP.

•  Ensure compliance with company policies, operational procedures, and quality standards.

•  Support inventory management activities, including stock control and inventory audits.

•  Contribute to improving customer satisfaction, retention, and on-time delivery performance.

Job Details

Preferred Candidate

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