Senior Service Analyst, Retail (Contracts / Service Management)
Role Purpose
Lead retail service governance and vendor performance management across multiple contracts, ensuring service quality, cost control, and continuous improvement in a multi-vendor retail environment.
Key Responsibilities
- Own vendor governance framework for retail services: scorecards, service reviews, breach management, improvement plans.
- Lead SLA/OLA design, operationalization, and enforcement including escalations and corrective action tracking.
- Manage contract lifecycle inputs: scope validation, RFP support, commercial reviews, renewals, and risk controls.
- Provide executive-ready reporting and insights: trends, risk hotspots, cost drivers, vendor performance comparisons.
- Support service transitions and vendor changes ensuring operational readiness and measurable outcomes.
- Drive CSI initiatives tied to vendor performance (MTTR reduction, proactive monitoring, incident prevention).
- Mentor junior analysts and enforce governance standards/templates.
Job Details
| Posted Date: | 2026-10-26 |
| Job Location: | United Arab Emirates – Abu Dhabi |
| Company Industry: | Accounting |
Preferred Candidate
| Degree: | Bachelor’s degree |
