Personal Service Technician | Al-Futtaim Automotive | Electric Mobility – Al Futtaim Group

Overview of the role:

As a Personal Service Technician (PST), you will play a critical role in delivering an exceptional ownership experience for Polestar customers across the UAE. Combining advanced technical expertise with customer-facing responsibilities, you will be responsible for the complete workshop journey, from service booking and vehicle reception through diagnosis, repair, invoicing, and vehicle handover.

You will utilize advanced diagnostic tools and OEM repair procedures to identify and rectify faults efficiently while ensuring compliance with Polestar and Al-Futtaim standards. This role requires a technician who is passionate about electric vehicle technology, committed to a "Fix It Right First Time" approach, and dedicated to delivering outstanding customer satisfaction.

What you will do:

• Perform advanced diagnostics, repairs, periodic maintenance, and accessory fitment in accordance with Polestar repair manuals and OEM standards.
• Manage the end-to-end customer service journey, including booking appointments, vehicle reception, technical consultations, repair updates, invoicing, and vehicle handover.
• Diagnose and resolve vehicle concerns using advanced diagnostic systems and high-voltage EV diagnostic tools.
• Ensure compliance with the Fix It Right (FIR) process to maximize first-time fix rates and customer retention.
• Create and manage warranty documentation, Electronic Warranty Approval Requests (EWARF), and warranty claims in accordance with OEM requirements.
• Complete work order administration for warranty, goodwill, insurance, and leasing cases.
• Conduct accurate Electronic Vehicle Checks and maintain detailed technical reports.
• Ensure workshop tools, equipment, and diagnostic systems are available, calibrated, maintained, and updated.
• Achieve productivity, utilization, sold-hours, and customer satisfaction targets.
• Support the development of junior technicians through coaching, mentoring, and on-the-job training.
• Ensure full adherence to HSSE, 5S, quality, and workshop operating standards.

Job Details

Preferred Candidate

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