L2 Desktop Support Engineer – Excis Compliance Ltd.
We’re looking for an experienced Level 2 EUC Support Engineer to deliver reliable onsite IT support, troubleshoot technical issues, and ensure a seamless end-user experience across designated office locations.
What You’ll Do
- Provide Level 2 onsite technical support for desktops, laptops, peripherals, applications, and other end-user devices.
- Diagnose and resolve hardware, software, operating system, and connectivity issues.
- Deliver professional and discreet VIP and executive support.
- Perform hardware replacements, device swaps, break-fix repairs, and equipment upgrades.
- Configure and deploy devices, including BIOS, operating systems, drivers, applications, encryption, VPN, and authentication.
- Troubleshoot LAN, WAN, WLAN, remote access, and other network connectivity issues.
- Support Microsoft Windows, Apple macOS, enterprise applications, file and print services, and meeting room AV equipment.
- Perform device refresh, IMAC activities, imaging, deployment, decommissioning, and equipment lifecycle management.
- Support employee onboarding and offboarding, including device and application setup or removal.
- Coordinate with OEMs and third-party vendors for imaging, shipment, warranty replacements, and repairs.
- Maintain accurate IT asset records and service tickets, escalating complex issues when necessary.
- Support technical projects, meeting rooms, video conferencing, and onsite activities while following security and change-management procedures.
Job Details
| Posted Date: | 2026-10-20 |
| Job Location: | United Arab Emirates – Dubai |
| Job Role: | Information Technology |
| Company Industry: | IT Services |
| Monthly Salary: | US $1,500 |
Preferred Candidate
| Career Level: | Mid Career |
| Nationality: | India |
