B2B Aftersales Manager |Al-Futtaim Electric Mobility | BYD - Al Futtaim Group

Overview Of The Role:

BYD is not just an automaker, it is a global technology company leading electric mobility, battery innovation, and sustainable transport solutions. Guided by our mission “Technological Innovations for a Better Life”, BYD is shaping a zero-emission future worldwide. As part of Al-Futtaim Automotive, you will be at the forefront of this transformation in the UAE, inspiring customers and turning digital leads into loyal buyers. This role is about more than selling cars, it’s about building trust, delivering experiences, and representing a brand that is redefining mobility.
We are seeking an experienced B2B Aftersales Manager to lead the strategic growth and performance of fleet aftersales for Al-Futtaim Electric Mobility Company in Dubai. You will take ownership of aftersales support for corporate and SME fleet customers across BYD, DENZA, YANGWANG and Polestar, ensuring an exceptional commercial, technical and customer experience that strengthens service retention, satisfaction and profitability.

What You Will Do:

Lead all fleet aftersales activities and deliver the business plan, growth strategy and profit-and-loss performance for the function.
Develop service contracts, extended-warranty programmes and other aftersales solutions that improve fleet retention, revenue and profitability.
Build strong relationships with corporate and SME fleet customers through proactive visits, business reviews, tender support and responsive issue resolution.
Align service-level agreements, capacity plans, parts availability and demand forecasts with Central Aftersales and key internal partners.
Manage fleet aftersales dashboards, car-parc data and key performance indicators to monitor service penetration, customer satisfaction, vehicle-off-road time and commercial performance.
Coordinate breakdown, accident-repair, warranty-recall and technical support to minimise downtime for key accounts.
Support Fleet Sales with aftersales propositions, total-cost-of-ownership insights and compelling business cases that enable incremental vehicle sales.
Provide EV (Electric Vehicle) and PHEV (Plug-in Hybrid Electric Vehicle)training support to key account customers and maintain current competitor, market and technology insights.
Engage OEM (Original Equipment Manufacturer) partners to advance fleet dashboards, telematics capabilities and customer-focused aftersales solutions.
Lead, coach and develop the Aftersales Key Account Management team while influencing senior stakeholders across the automotive ecosystem.

Job Details