Program Manager, Eastern Mediterranean Regional Hub – Mercans DMCC Consulting

Mercans is advertising this job on behalf of our client, St. Jude Global Operations Platform LLC – Rep. Office (SJGOP).

Overview

St. Jude Children’s Research Hospital is one of the world’s premier centers for research and treatment of catastrophic diseases in children, primarily pediatric cancers. Headquartered in Memphis, Tennessee in the United States, St. Jude seeks to advance cures, and means of prevention, for pediatric catastrophic diseases through research and treatment. Within St. Jude, the Department of Global Pediatric Medicine (GPM) is a growing department looking for professionals who are eager to help implement the St. Jude Global (SJG) mission by training the clinical workforce, developing and strengthening health systems and patient-centered initiatives, and advancing knowledge to sustain continuous improvement through research.

SJG is at a pivotal moment in the development of its Regional Programs, establishing hubs across the globe to improve outcomes for children with cancer and other catastrophic diseases around the world. St. Jude has established the St. Jude Global Operations Platform LLC – Rep. Office (SJGOP), a foreign branch of St. Jude Children’s Research Hospital in Memphis, TN, as the first regional hub, which is in Dubai, United Arab Emirates. SJG is seeking a dedicated Regional Hub Program Manager to plan and execute programs and projects in the first regional hub. This hub will drive the work of SJG’s Eastern Mediterranean Region, which has partnerships with more than 40 institutions across 15 countries in the region.  The Program Manager will develop and manage regional partner relationships, work closely with the new Regional Hub Director, and oversee the Regional Programs Hub team members. Because this is a new position, the responsibilities will evolve over time, which means that the Program Manager will have an opportunity to shape their role. 

The Program Manager will require a physical presence in the Eastern Mediterranean Regional Hub office in Dubai, providing on the ground leadership for Hub programs, ensuring work is effective, efficient, and aligned with the St. Jude brand and mission. 

The Program Manager will be responsible for: 

• Playing a leading role in the strategic planning and execution of the Eastern Mediterranean Regional Program, including defining objectives, approaches, goals, governance mechanisms, resource deployment, periodic reviews, contingency planning, and periodic reporting and communication; 
• Overseeing and managing all projects under the Eastern Mediterranean Program, including developing project plans, prioritization of tasks, coordinating Hub team members, and tracking expenditures
• Driving outreach and engagement with regional collaborators (i.e., St. Jude Global Alliance members, governments, and strategic partner organizations such as the World Health Organization) as the hub establishes itself in region;
• Managing relationships with a range of stakeholders inside St. Jude, including facilitating connections between internal groups and partners in the Eastern Mediterranean region;
• Overseeing the regional hub program team members, managing their performance and development;
• Developing and evaluating Eastern Mediterranean Program success metrics, providing complex data analysis & interpretation, and developing program-related reports for senior leadership and for presentations at meetings and conferences;
• Represent St. Jude Global and the Regional Hub in the region (e.g., attending or presenting at academic and scientific meetings and conferences); 
• Managing and executing project budgets and contracts;
• Ensuring alignment and compliance with departmental, institutional, and regional/country policies and practices;
• Overseeing end-to-end development of internal & external facing events, including but not limited to strategy, creative concepts, calendar and timelines.

Minimum Education:

• Bachelor’s degree required;
• Master’s degree in a relevant field preferred. 

Minimum Experience:

• 4+ years of experience in program management and delivery;
• 5+ years of experience preferred;
• Experience building relationships with diverse actors across an ecosystem for collaboration and program delivery;
• Experience designing and managing programs with focus on customer needs;
• Experience in program budget tracking, reporting, and risk management;
• Experience providing guidance and mentorship within program management teams; 
• Experience engaging with senior leaders to facilitate decision-making; 
• Experience providing guidance and mentorship within program management team;
• Experience driving continuous program improvement projects;
• Experience working with international organizations such as the World Health Organization, UNICEF, the World Bank, or other parts of the United Nations preferred;
• Experience working in different countries and/or cultural contexts preferred;
• Experience working in a decentralized organization with multiple offices preferred.

Job Details

Preferred Candidate

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