Shift Supervisor (Restaturant) – QSR – Al Mansoor Enterprises
Job Title: Shift Supervisor (Restaurants)
Salary 4004 all inclusive
Duty meal provided
Air ticket 1600 once in 2 yrs
Visa and medical provided
JOB PURPOSE:
To assist the management team in co-ordinating and controlling one of the three main areas in the restaurant:
kitchen, dining area or front counter while maintaining consistency and a high standard of Quality, Service
and Cleanliness in these areas.
. KEY ACCOUNTABILITIES:
Job Specific Accountabilities
• Ensuring effective staff positioning to handle anticipated sales.
• Deliver Gold Standards.
• Ensuring product quality and quantities.
• Monitoring QSC throughout restaurant.
• Training and developing staff as outlined by Restaurant Manager and Assistant Manager.
• Completing checklist on your assigned area, kitchen, dining area or front counter.
• Demonstrate high standards of Quality, Service and Cleanliness and set good examples of general
conduct and leadership.
• Complete own supervisors training book including training on preparation, production, front counter and
dining area.
• Ensuring customers are recognised and looked after with courtesy, efficiency and consistent speed of
service (3 minutes or under).
• Responsibility for reporting personnel, operational, health and safety problems to manager on duty.
• Duties as directed or required by the manager running the shift.
Organisation and Training of Staff
• Induct all new staff using the Staff Training Presenter.
• Identify individual and operational training needs.
• Complete workstation training using the 4-step training method.
• Give corrective coaching to all who need it.
• Plan for staff training each shift – cross train staff.
Position staff in your area based on willingness, ability and need.
• Evaluate staff at the start of the shift re: appearance, timekeeping etc..
• Lead by example – follow all procedures and be professional in your conduct.
• Plan for staff breaks and shift changeovers.
• Act as the link between management and staff.
Equipment
• Complete the QSC checklists for your area.
• Report any discrepancies to the manager immediately.
• Follow the cleaning and maintenance sections of the Daily Maintenance Planner to assign duties.
• Hazard spot for faulty equipment or potentially dangerous procedures.
• Train staff in correct working practices.
• Ensure all personal protective equipment is kept clean, tidy and accessible for staff.
• Train staff in the correct use of personal protective equipment.
Health and Safety
• Reinforce correct hand washing procedures.
• Know your legal responsibility for the health and safety of yourself and others.
• Ensure all new and existing staff has received full Induction training.
• Report any potentially hazardous situations to a manager immediately.
• Know who are the trained first aid personnel in restaurant.
• Train staff in the correct use of chemicals.
• Know and reinforce the correct procedures regarding health and safety as laid out in the Operations
Manual and evaluated by the Brand Standards Trainers.
Security
• Know the Loss Control procedures for receiving and storage and cash control.
• Accurately record staff meal breaks.
• Ask for visitor’s identification.
• Ensure staff clock in and out correctly.
• Hazard spot while doing travel paths.
• Be aware of undesirable or suspicious people and alert the manager.
• Monitor portion control in all areas.
Product Quality
• Ensure the Standards of Excellence and Supreme Quality checklists are completed.
• Prepare condiments according to sales projections and Condiment Stock Guide.
• Ensure accurate stock rotation and discard times are observed.
• Ensure stock levels are followed.
• Ensure correct production procedures are followed.
• Ensure Condiment Pull Chart is adhered to.
Cleanliness and Hygiene
• Ensure staff know and follow the regulations.
• Supervise the mixing of chemicals in the correct proportions.
• Plan routine cleaning tasks and ensure each are completed daily.
• Correct staff that exhibit poor food hygiene practices.
Promotions
• Keep up to date with the marketing brief for forthcoming promotions.
• Correctly display all POP materials.
• Brief staff on current promotion and voucher redemption procedures.
Participate in management discussions on local restaurant marketing.
• Act as a salesperson for children’s parties, new products etc.
• Supervise children’s parties.
Customer Service
• Reinforce service opportunities with the staff.
• Ask directly for customer feedback.
• Follow up on staff service commitments.
• Create the right atmosphere for staff to give great service.
• Respond quickly to customer requests when dealing with complaints.
• Request management assistance for complaints you cannot deal with.
• Recognise great service when you see it and give appropriate feedback.
• Let staff know how they are performing with Mystery Shop and Brand.
• Operations Trainer visits.
Job Details
| Posted Date: | 2025-08-28 |
| Job Location: | United Arab Emirates – Abu Dhabi |
| Monthly Salary: | US $4,000 |
