Service Advisor | Al-Futtaim Automotive | Trading Enterprises – Al Futtaim Group

Overview of the Role

We are seeking a dedicated and customer-focused Service Advisor to join our Aftersales team. The Service Advisor will play a crucial role in ensuring customer satisfaction by managing service appointments, providing accurate job estimates, and delivering exceptional service experience

What You Will Do

•  Greet customers promptly and with a smile

•  Record customer requests and collect accurate symptoms of complaints

•  Provide detailed explanations of the work to be performed and the associated costs

•  Follow up on jobs in the workshop and get approvals for additional repairs

•  Ensure timely delivery of vehicles and explain invoices to customers

•  Promote value-added services and achieve revenue targets

•  Resolve customer complaints and ensure positive ownership experiences

•  Conduct post-service follow-ups to ensure customer satisfactio

Job Details

Preferred Candidate

Suite de l’annonce…