Service Advisor | Al-Futtaim Automotive | FAMCO – Al Futtaim Group
Overview of the Role
FAMCO is seeking a customer-focused and results-driven Service Advisor to serve as the key link between our customers and workshop operations across the UAE. As the face of our aftersales business, you will deliver an exceptional customer experience throughout the service journey, ensuring customer satisfaction, retention, revenue growth, and operational excellence.
You will play a critical role in strengthening customer loyalty, achieving service revenue targets, and ensuring vehicles are repaired right the first time while maintaining transparent communication throughout the process.
What You Will Do
Build and maintain long-term customer relationships to enhance customer loyalty and retention.
Manage the end-to-end service process, from vehicle reception through delivery, ensuring a seamless customer experience.
Identify upselling opportunities and effectively manage discounts to achieve monthly revenue and profitability targets.
Liaise closely with workshop and production teams to provide customers with accurate progress updates and ensure on-time vehicle delivery.
Explain repair work, service recommendations, and associated costs clearly and professionally at vehicle handover.
Resolve customer concerns and complaints effectively while maintaining high Customer Service Value (CSV) and Net Promoter Score (NPS) results.
Ensure compliance with company policies, standard operating procedures, and manufacturer standards while maintaining data and documentation accuracy.
Job Details
| Posted Date: | 2026-10-09 |
| Job Location: | United Arab Emirates – Dubai |
| Job Role: | Customer Service and Call Center |
| Company Industry: | Accounting |
