Service Advisor | Al-Futtaim Automotive | Al Ain – Al Futtaim Group
Service Advisor – Passenger Vehicles | Al Ain
Join our Aftersales team as a Service Advisor, where you will be the face of our organization and the key link between our customers and workshop operations.
In this role, you will create an exceptional end-to-end customer journey—building lasting relationships, ensuring transparency, and delivering a seamless service experience that drives both customer retention and business growth.
What You Will Do
• Deliver an outstanding customer experience by guiding customers through their entire service journey
• Build long-term relationships to drive customer loyalty and retention
• Upsell products and services responsibly to achieve revenue targets
• Identify customer concerns and ensure vehicles are repaired right the first time
• Coordinate closely with workshop teams to ensure timely updates and on-time delivery
• Clearly explain repairs, maintenance requirements, costs, and value-added services to customers
• Handle customer concerns professionally to enhance satisfaction and customer loyalty
• Ensure full compliance with SOPs, systems, and data accuracy standards
• Contribute to departmental performance and customer satisfaction objectives
Job Details
| Posted Date: | 2026-07-15 |
| Job Location: | United Arab Emirates – Dubai |
| Job Role: | Customer Service and Call Center |
| Company Industry: | Accounting |
