Senior Technician – PST | Al- Futtaim Automotive | Volvo – Al Futtaim Group

Overview Of The Role:

• The Personal Service Technician (PST) is a critical role aimed at delivering top-quality inspection, diagnosis, and repair of vehicles while maintaining high customer satisfaction. The PST handles the complete vehicle service process from initial contact to vehicle handover, ensuring compliance with standards, maximizing productivity, and enhancing customer loyalty. This role also incorporates mentoring junior technicians and maintaining exceptional operational standards to achieve business targets.

What You Will Do:

Customer Engagement

• Manage the entire customer journey including service booking calls, appointment scheduling, car reception, car repair, and customer handover including invoicing.
• Retrieve and document all customer information for a complete work order at first contact and follow up post service visit.
• Book rental cars for workshop customers and handle keys for outgoing and incoming cars.

Diagnosis and Repair

• Perform diagnosis, general repair, and periodic maintenance with Advanced General Repair (AGR) and accessories fitment as per the repair manual.
• Understand customer concerns for AGR cases and confirm symptoms to resolve issues correctly on the first attempt.
• Ensure 100% compliance with Fix It Right (FIR) process to achieve FIR targets.

Quality and Compliance

• Adhere to warranty process, ensuring vehicles meet Branch Self Approval criteria and accurate data is provided for Electronic Warranty Approval Request (EWARF).
• Maintain updated and well-maintained diagnostic tools and equipment; conduct regular audits for optimal efficiency.
• Ensure quality in Electronic Vehicle Check reporting to maintain accuracy and efficiency in operations.

Collaboration and Training

• Collaborate with Al-Futtaim Automotive Talent Centre to assess and upskill diagnostic technicians.
• Provide on-the-job training and support to junior technicians to enhance knowledge and competence in the workshop.

Operational Excellence

• Ensure compliance to HSSE and 5S guidelines to minimize risk and non-compliance.
• Ensure proper use of Special Service Tools and an organized inventory of general tools.

Job Details

Preferred Candidate

Suite de l’annonce…