Head of Global Business Services – Michael Page International (UAE) Limited
This is a strategic and hands-on leadership role overseeing the shared services function from Dubai. The Head of Global Business Services will drive operational excellence, team development, and global stakeholder alignment. The role is pivotal in enabling business growth and ensuring seamless service delivery across multiple support functions.
Client Details
A global premium service provider operating in over 3,000 cities, with a reputation for excellence in customer experience and operational delivery. The Dubai office serves as the central hub for global shared services, supporting high-profile clients across travel, logistics, and corporate sectors. The company is scaling rapidly and committed to innovation, inclusivity, and performance.
Description
Lead and develop high-performing back-office teams with a global scope of serviceDrive operational performance, ensuring delivery against SLAs, KPIs, and budgetImplement process improvements to enhance efficiency, scalability, and service qualityAct as a strategic partner to global stakeholders across EMEA, APAC, and the AmericasFoster a customer-centric culture of continuous improvement, collaboration, and accountabilityEnsure governance, compliance, and risk management across service areasPromote employee engagement and a positive working environment
Profile
Must be based in Dubai currently with track record of working in the UAE10+ years in shared services, customer support, or business services leadershipProven success managing 30-80 FTEs in multicultural environmentsStrong communication and stakeholder management skills across global regionsExperience in travel, logistics, hospitality, or premium service sectors preferred
Job Offer
Competitive, tax-free salaryStrategic leadership role in a fast-growing global businessOpportunity to shape and scale a high-impact shared services functionCollaborative culture with exposure to global stakeholders and premium clientsDubai-based role with growth, innovation, and transformation at its core
Job Details
| Posted Date: | 2025-10-13 |
| Job Location: | United Arab Emirates – Dubai |
| Job Role: | Other |
Preferred Candidate
| Career Level: | Management |
