Head of Aftersales – Commercial Vehicles & Construction Equipment | Al-Futtaim Automotive | FAMCO – Al Futtaim Group

Overview of the role:

As the Head of Aftersales, you will be responsible for leading the Service, Parts, and Uptime functions across the Trucks and Construction Equipment divisions at FAMCO. Based in Dubai, this senior leadership role is critical to ensuring operational excellence, customer satisfaction, and profitability in line with company and OEM standards. Reporting to the GM Aftersales, you will drive strategic initiatives, optimize performance, and elevate the aftersales experience for our customers

What you will do:

• Develop and implement aftersales strategies that align with business goals.
• Lead departmental operations across CE, Truck, and Dealer Aftersales functions.
• Monitor and improve P&L performance for the aftersales division.
• Drive growth in service and parts revenue through customer retention and market penetration.
• Oversee compliance with OEM warranty procedures and service quality standards.
• Collaborate with OEM partners and suppliers to ensure up-to-date service offerings and technical excellence.
• Enhance customer satisfaction and loyalty through effective service recovery and feedback systems.
• Lead, mentor, and develop a team of 6+ direct reports and broader staff.
• Promote a high-performance culture focused on safety, accountability, and continuous improvement

Job Details

Preferred Candidate

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