Contact Center Technical Solutions Expert

Main Responsibility:

1-Design Verification & Technical Review:

-Collaborate with the vendor to review, verify, and provide formal review report for solution architecture components including:

• Genesys platform setup and multichannel enablement
• CRM integration and data flows
• AI/NLP platforms (Kore.ai, OpenAI) for chatbots, automation, and others
• Cloud deployment (AWS, Azure) and security zones
• Network architecture, disaster recovery, and high availability
• CX and user journey, service catalog, knowledge base, etc.
• Agents, IVR solutions, management systems, workforce management, and so on

1. Integration Readiness:

• Ensure the Contact Center solution is designed for seamless integration with all relevant client and third-party systems.
• Work closely with vendors and internal teams to define and validate integration requirements, data flows, and interface specifications.

3-Any required task related to the role

Job Details

Preferred Candidate

Suite de l’annonce…