Community Manager – Alert International
Description
In this role, you will play a pivotal role in supporting the development and implementation of best practices in community and facilities management. You will be responsible for creating a positive experience for all residents and owners by delivering high-quality services that exceed expectations within your assigned jointly-owned property (JOP), while also driving revenue growth, optimizing costs, and ensuring regulatory compliance.
Role & Responsibilities:
- Service Provider Supervision
- Contractor Supervision
- Implement a checklist for contractor performance tracking
- Conduct weekly and monthly site inspections and record findings
- Review SLA and Performance
- Score vendors annually and report top and low performers
- Issue RFQ, Technical Report, and create Deals
- Resident Happiness & Customer Service
- Drive a culture of open communication, swift resolution, and satisfaction. Ensuring all residents use community software and all queries are resolved through it
- Implement a 24-48-hour turnaround time on escalated resident queries and issues by HD.
- Set up quarterly resident feedback surveys and digital suggestion boxes
- Owners Committee Point of Contact
- Execute the Owners Committee meeting
- Prepare and submit the agenda through Mollak
- Prepare and circulate MOMs with clear action points to implement after each meeting
- Issue emergency notices through digital platforms
- Crisis & Complaint Management
- First point of contact for emergency response, coordination of any emergencies
- Monitor and resolve cases in Mollak within RERA timelines
- Issue Mollak violation notices 24 hours after unnoticed warning
- Respond to RVS and/or legal warnings from DLD
- Regulatory Alignment
- Guarantee full alignment with DLD, RERA, and JOP Law
- Attend meetings with authorities if needed (DM, DLD, RERA, etc.)
- Prioritize life safety, fire codes, and community compliance
- Maintain up-to-date fire and safety certifications and Red Folder
- Participate in annual fire drills and quarterly safety awareness campaigns
- Event & Community Engagement
- Organize events to foster a vibrant, connected, and conscious community
- Plan event calendar (major events, 2 kids, 1 gathering)
- Introduce campaigns and sustainability education programs.
- Document Management
- Maintaining records in Shared drives
- Provide data for the Monthly Management Report
- Issue emergency notices through digital platforms
Job Details
| Posted Date: | 2025-09-23 |
| Job Location: | United Arab Emirates – Dubai |
| Company Industry: | Recruitment & Employee Placement Agency |
