Call Center Agent – Bateel International
Call Centre Agent – Dubai, UAE
Reports to: Call Centre Manager
Job Purpose:
The Call Centre Agent will endeavour to provide exceptional service to customers via the Bateel Contact Service Centre. They will be a brand ambassador in answering incoming customer calls, taking orders, resolving customer complaints, and providing information on all manner of Bateel products, services and menu.
Key Accountabilities:
Customer
- Answers inbound calls with the same courteous and professional telephone manner.
- Is prepared to confidently provide solutions to customer queries or complaints but will escalate issues where appropriate to the duty manager.
Service
- Strives to provide a consistent sincere customer service through active listening and understanding.
- Places customer order and accurately inputs orders in the Café till system, adhering to procedures and service policies.
- Coordinates with the cafe team to send products or provide services on time to customers, routing calls to an appropriate resource.
- Follows up with customer’s queries ensuring they provide timely responses by telephone and/or email.
Product knowledge and Selling
- To have full knowledge of local geography/ operating areas, all menu and beverage items, ingredients and preparation methods. And keep abreast with new Bateel products and services, participating in traing where necessary.
- Can confidently discuss menu items with the customers, and assist with guest’s queries in an informative and helpful way.
- Uses product knowledge to suggest additional and/or alternatives that meet customer’s needs wherever possible.
- Proactively seeks information about the products, recipes and other food and beverages being served in the Café. This includes where applicable, Bateel retail products.
Administration
· Completes call log and produces call reports and all other call related information according to standard operating procedures.
- To recognize, document and alert the supervisor of trends in customer calls
Continuous Improvement
- Monitors internal communication systems and equipment and escalates problems to on duty supervisors.
[[Due to bulk applications we are receiving only shortlisted candidates will be contacted.
Job Details
| Posted Date: | 2025-11-28 |
| Job Location: | United Arab Emirates – Dubai |
| Job Role: | Customer Service and Call Center |
| Company Industry: | Industrial Production |
Preferred Candidate
| Career Level: | Mid Career |
