Aftersales Executive - Noon - TASC Outsourcing

Key Responsibilities:

Review and manage customer tickets on the ticketing platform in a timely and accurate manner.
Perform operational tasks as per defined SOPs.
Contact customers for validation and clarification of return/after-sales requests when required.
Ensure proper documentation and resolution of cases within agreed SLAs.
Identify process gaps and suggest improvements to enhance customer experience.
Share structured feedback with Team Leaders (TLs) and Managers regarding trends, issues, and operational challenges.
Maintain high accuracy, quality standards, and compliance with company policies.
Adapt quickly to new tools, processes, and business challenges.

Job Details