Ticketing IT manager – Al Nahiya Group
We are seeking a highly experienced Ticketing IT Manager to lead and manage all technical aspects of ticketing systems for large-scale, high-profile events. The role focuses on ticketing platforms, system integrations, access control, data security, and operational readiness. The ideal candidate will have hands-on experience supporting major international events and premium venues (e.g., Formula 1, major sports championships, world-class entertainment events), with strong coordination between IT, ticketing, and operations teams.
Key Responsibilities
- Own and manage the full ticketing technology ecosystem, including ticketing platforms, access control systems, scanners, CRM integrations, and reporting tools.
- Lead the technical planning, configuration, testing, and deployment of ticketing systems for major events.
- Manage integrations between ticketing platforms and third-party systems (payment gateways, CRM, marketing, accreditation, and venue systems).
- Ensure system stability, scalability, and performance during high-volume ticket sales and event days.
- Oversee access control operations, including gates, handheld scanners, turnstiles, and real-time monitoring.
- Act as the primary technical point of contact for ticketing vendors and IT service providers.
- Ensure data security, compliance, and adherence to IT governance and cybersecurity standards.
- Provide on-site technical support during live events and lead incident management and resolution.
- Prepare technical documentation, SOPs, risk assessments, and post-event technical reports.
- Lead and manage ticketing IT teams and external technical resources.
Required Experience & Qualifications
- 7–10 years of experience in ticketing IT, event technology, or large-scale systems operations.
- Proven experience supporting prestigious or high-attendance events (e.g., Formula 1, international sports events, large venues, exhibitions).
- Strong hands-on experience with ticketing platforms, access control systems, and system integrations.
- Solid understanding of IT infrastructure, networking, cybersecurity, and cloud-based systems.
- Bachelor’s degree in IT, Computer Science, or a related field.
- MBA or postgraduate qualification is an advantage.
Technical Skills
- Ticketing platforms and access control systems
- API integrations and system interoperability
- CRM and payment gateway integrations
- Network and infrastructure readiness for live events
- Data security, compliance, and system monitoring
Core Competencies
- Strong problem-solving and incident management skills
- Ability to work under pressure in live-event environments
- Excellent stakeholder and vendor management skills
- Clear communication between technical and non-technical teams
- High attention to detail and operational discipline
Job Details
| Posted Date: | 2026-02-11 |
| Job Location: | United Arab Emirates – Abu Dhabi |
| Job Role: | Information Technology |
| Company Industry: | Recruitment & Employee Placement Agency |
| Monthly Salary: | US $15,000 |
Preferred Candidate
| Career Level: | Management |
