Technical Support Specialist – Geroges Daoud Marketing Management

Responsibilities:

• Provide technical support and troubleshooting assistance to customers via chat

• Diagnose and resolve software-related technical issues

• Escalate complex problems to internal teams when necessary

• Document customer interactions, technical problems, and solutions in the support system

• Stay updated with the latest software updates, patches, and new features

• Perform routine testing in both test and production environments to ensure software reliability

• Assist in creating and updating internal knowledge base articles and user guides

Job Details

Preferred Candidate

Suite de l’annonce…