Technical Support Engineer | Al-Futtaim Automotive | Abu Dhabi – Al Futtaim Group
Overview of the Role
We are currently building a strong pool of talent for future Technical Support Engineer opportunity in Abu Dhabi.
As a Technical Support Engineer, you will provide advanced diagnostic and technical support for electric and plug-in hybrid vehicles. You will act as a key point of contact for complex technical and electrical concerns, supporting service locations remotely and through field visits to ensure accurate diagnosis, effective repairs, and an improved customer experience.
What You Will Do
- Provide diagnostic support for complex technical and electrical vehicle concerns.
- Validate reported technical issues and recommend suitable repair solutions.
- Deliver remote technical assistance to service teams.
- Conduct field visits when hands-on technical support is required.
- Prepare and submit detailed technical and quality reports.
- Follow up on technical cases until an appropriate resolution is achieved.
- Escalate unresolved or critical technical issues to the relevant stakeholders.
- Analyse failed components and coordinate their submission for further investigation when required.
- Provide on-the-job coaching to technicians to support quality repairs and Fix It Right performance.
- Ensure the availability of relevant technical literature, service bulletins, software-update equipment, and special tools.
- Support service teams in applying modern diagnostic and repair methods.
Job Details
| Posted Date: | 2026-11-02 |
| Job Location: | United Arab Emirates – Dubai |
| Job Role: | Customer Service and Call Center |
| Company Industry: | Accounting |
