Technical Advisor | Al-Futtaim Automotive | UAE – Al Futtaim Group

Overview of the Role

Are you an experienced automotive technical professional with advanced diagnostic expertise and a passion for solving complex vehicle concerns?

We are currently building a strong pool of talented Technical Advisors for future opportunities across the UAE.

As a Technical Advisor, you will provide technical guidance and support for complex vehicle repair and diagnostic cases. You will work closely with customers, Service Advisors, and workshop technicians to understand concerns, confirm symptoms, conduct road tests where required, and guide the repair process with a strong focus on resolving issues correctly the first time.

You will also play an important role in supporting technical development within the workshop by sharing knowledge, coaching technicians, and promoting high standards of quality, safety, and customer satisfaction.

What You Will Do

• Interact with customers to understand complex vehicle concerns and accurately confirm reported symptoms.
• Conduct vehicle observations and road tests to support diagnosis where required.
• Provide technical consultation and guidance to Service Advisors and workshop technicians.
• Support the diagnosis and resolution of advanced general repair cases with a strong focus on fixing concerns correctly the first time.
• Manage technical aspects of vehicle warranty repairs in accordance with established processes and requirements.
• Prepare and communicate technical findings and reports.
• Ensure diagnostic tools and equipment are available, updated, maintained, and periodically checked.
• Support compliance with health, safety, workshop, and operational standards.
• Provide on-the-job technical coaching and support to technicians.
• Contribute to the assessment and development of diagnostic technicians.

Job Details

Preferred Candidate

Suite de l’annonce…