Team Leader | Hertz | Rental & Leasing | Al Futtaim Financial Services – Al Futtaim Group

Overview of the role

•   To lead and supervise the front-office team at Dubai International Airport.

•  Ensuring smooth daily operations, exceptional customer service, and achievement of sales and operational targets. 

•  The Team Leader serves as the first line of management, driving performance, maintaining service excellence, and ensuring compliance with company policies in a fast-paced airport environment

What you will do 

Customer Service and Sales : 

•  Ensure high levels of customer satisfaction by delivering a seamless rental experience.

•  Handle escalated customer issues and complaints promptly and professionally.

•  Drive upselling of additional products and services (insurance, upgrades, GPS, etc.) to meet revenue targets.

Team Leadership

•  Supervise, train, and support front-office staff (Customer Service Representatives).

•  Conduct daily briefings, assign duties, and monitor staff schedules to ensure adequate coverage

Operational Excellence

•  Oversee rental processes including check-outs, returns, upgrades, and vehicle exchanges

•  Ensure all documentation and invoicing are completed accurately and on time.

•  Monitor vehicle availability and coordinate with the fleet team to minimize wait times.

Reporting & Compliance

•  Track branch KPIs: customer satisfaction, revenue per transaction, upsell ratios, etc.

•  Prepare daily shift reports and escalate key issues to the Branch Manager.

•  Ensure data accuracy in rental management systems.

•  Maintain audit-ready documentation and enforce compliance with internal controls.

Job Details

Preferred Candidate

Suite de l’annonce…