Service Advisor | Al-Futtaim Automotive | CJDR – Al Futtaim Group

Overview of the Role

Join our Aftersales team as a Service Advisor, where you’ll be the vital link between our customers and the workshop. You’ll ensure every customer receives a warm welcome, clear communication, and a seamless service experience across our service locations in the UAE.

What You Will Do

•  Greet customers promptly and professionally, recording their service needs accurately

•  Provide detailed job explanations and cost estimates, preparing job cards and following up on workshop progress

•  Obtain approvals for additional repairs, communicate any delays, and ensure timely delivery of vehicles

•  Clearly explain invoices and completed work to customers, guiding them through the process

•  Promote value-added services and strive to achieve individual service and sales revenue targets

•  Resolve customer complaints, ensuring a positive ownership experience and high customer satisfaction scores

•  Follow up on payments from credit customers and ensure timely billing and collections

•  Conduct post-service follow-ups to maintain customer satisfaction

Job Details

Preferred Candidate

Suite de l’annonce…