Service Advisor | Al- Futtaim Automotive | CJDR – Al Futtaim Group

Overview of the Role

We are looking for a customer focused Service Advisor to join our Service/Bodyshop team across the UAE. In this role, you will be the key link between our customers and the workshop—ensuring every customer receives prompt attention, accurate job assessment, and a smooth service experience from vehicle drop off to delivery. You will play a crucial part in achieving service revenue targets and maintaining high standards of customer satisfaction.

What You Will Do

•  Welcome customers promptly and professionally, ensuring all concerns and service needs are clearly captured.

•  Prepare accurate repair orders and provide clear job explanations and cost estimates.

•  Coordinate with the workshop team, monitor job progress, and obtain customer approvals for additional work.

•  Communicate proactively regarding delays, status updates, and completion timings.

•  Conduct active delivery by explaining completed work and invoices before handing over the vehicle.

•  Promote valued services to support service revenue targets.

•  Uphold dealership standards through continuous learning, certification, and skill assessments.

Job Details

Preferred Candidate

Suite de l’annonce…