Retail Sales Representative | Retail | AlFuttaim Watches & Jewellery, Mall of The Emirates - Al Futtaim Group

Overview Of The Role:

The Retail Sales Representative is pivotal in generating sales and delivering a positive customer experience. The role involves maintaining store standards, assisting with store operations, and enhancing customer service. Success in this role is characterized by meeting sales goals, ensuring a clean and organized environment, and complying with company procedures. The representative contributes to a positive brand image and effectively manages product information and pricing to enhance customer satisfaction.

What You Will Do:

Customer Service

Provide a high level of customer service at all times, both internal and external.
Greet customers immediately upon entering the store with a smile and sincere non-business like greeting.
Sincerely thank all customers for shopping as they exit the store, and invite them back.
Assist customers by providing current and relevant information about products.
Provide quality service in the fitting rooms and follow up with customers in a timely manner.

Sales and Store Operations

Assist with the day-to-day store operations including opening and closing, and cover for Store Manager as needed.
Train new staff on the Point of Sale (POS) operation and manage corrective actions at the POS.
Meet or exceed weekly sales goals.
Participate in all inventories.
Assume and complete other duties as assigned by store management.

Store Standards and Compliance

Maintain store standards and cleanliness, creating a sparkling clean and organized environment.
Ensure compliance with in-store procedures regarding pricing and ticketing to protect against any loss.
Adhere to dress code and create a positive first impression for customers.
Perform housekeeping duties as required.
Maintain cash wrap cleanliness and ensure efficient service at the cash wrap.

Company Policies and Values

Represent a positive attitude toward the merchandise, the brand, and the company.
Participate in and attend all store meetings and related functions.
Follow company policies and procedures 100%.
Remain punctual and adhere to the designated work schedule.
Demonstrate flexibility and work well with peers and management to accomplish duties.

Job Details