Reconciliation Analyst – ACESOFT LABS PVT LTD

Description:

Job Overview

We are looking for a detail-oriented and proactive professional for ongoing

governance of our automated customer segment upgrade/downgrade

process. This role is critical in ensuring the accuracy, reliability, and

auditability of automation outcomes. You will act as the first line of defense in

identifying anomalies, coordinating resolutions, and supporting manual

interventions when required. This role ensures operational accuracy through

report reconciliation, cross-functional issue resolution, and support for

manual update workflows when automation requires intervention.

Key Responsibilities

• Monitor and reconcile automated upgrade/downgrade outputs using

system-generated reports

• Identify and escalate discrepancies or failures to relevant squads (Product,

Tech, Ops) for resolution

• Prepare and submit bulk files for manual updates via Operations when

automation exceptions occur

• Maintain detailed logs of reconciliations, escalations, and manual

interventions for audit and compliance purposes

• Collaborate cross-functionally to enhance automation logic, reduce

exceptions, and improve process robustness

• Contribute to SOPs and documentation for exception handling, escalation

protocols, and reconciliation workflows

Key Responsibilities

• Monitor and reconcile automated upgrade/downgrade outputs using system-generated reports

• Identify and escalate discrepancies or failures to relevant squads (Product, Tech, Ops) for resolution

• Prepare and submit bulk files for manual updates via Operations when automation exceptions occur

• Maintain detailed logs of reconciliations, escalations, and manual interventions for audit and compliance purposes

• Collaborate cross-functionally to enhance automation logic, reduce exceptions, and improve process robustness

• Contribute to SOPs and documentation for exception handling, escalation protocols, and reconciliation workflows

Job Details

Preferred Candidate

Suite de l’annonce…