Order Processor

We are seeking an efficient and detail-oriented Order Processor to join our dynamic team in Dubai, UAE. The ideal candidate will play a crucial role in managing the order processing system, ensuring that all orders are accurately entered, tracked, and fulfilled in a timely manner. This position requires a strong understanding of inventory management, excellent communication skills, and a commitment to customer satisfaction. The Order Processor will collaborate closely with various departments, including sales, logistics, and customer service, to streamline processes and enhance overall operational efficiency. The successful candidate will be responsible for maintaining accurate records, resolving discrepancies, and providing exceptional support to our clients.

Key Responsibilities:

1. Sales Order Processing & Validation

• Receive and review customer purchase orders (email, CRM, WhatsApp Business, ERP).
• Validate item codes, descriptions, UOM, prices, VAT, discounts, and delivery details.
• Check stock availability and highlight shortages — but all purchase actions go through the Purchaser.
• Create accurate sales orders in Business Central with zero errors.

2. Coordination With Warehouse & Logistics

• Release pick lists to warehouse with clear details (qty, batch/lot, expiry, packing instructions).
• Follow up on picking and packing progress.
• Coordinate delivery schedules with logistics/drivers, ensuring timely dispatch.
• Ensure Proof of Deliveries (POD) reach Finance within 24 hours.

3. Purchasing Workflow Alignment

• Identify items that require replenishment or special procurement.
• Forward all purchase needs (stock outs, urgent buys, special customer requests) to the Purchaser only.
• Follow up updates from the Purchaser and update the system accordingly.

4. Customer Communication

• Provide order confirmations, delivery dates, and status updates to customers.
• Inform customers about backorders or shortages.
• Manage customer changes, clarifications, and delivery requirements professionally.

5. ERP Data Accuracy & Documentation

• Maintain clean item and customer data (UOM, VAT, addresses, etc.).
• Ensure every step is recorded in Business Central — no manual side work.
• Follow ISO 13485 requirements for documentation and traceability.

6. Reporting

• Daily open orders report.
• Backorder summary based on Purchaser updates.
• Daily POD submission tracker.
• Delivery status and warehouse coordination log.

Job Details

Preferred Candidate

Suite de l’annonce…