L&D Specialist | Retail | IKEA - Al Futtaim Group

Overview Of The Role:

The Learning & Development Specialist is responsible for ensuring the delivery of effective learning solutions across store and regional levels, aligned with the co-worker journey, business priorities, and brand competence of IKEA. The role involves planning, coordinating, and monitoring learning activities in accordance with the Learning Service Level Agreement (SLA) to achieve impactful learning outcomes. The specialist collaborates closely with Store Management Teams, HR Business Partners, Regional L&D, and other stakeholders to balance strategic planning with operational execution, ensuring compliance and support for mandatory learning, competence development, and behavioral alignment to the IKEA brand and culture.

What You Will Do:

Learning Planning & SLA Delivery

Translate business and training needs into annual and monthly learning plans aligned with regional priorities and SLA commitments.
Ensure learning activities are planned, communicated, and deployed within agreed timelines (monthly, quarterly, annual cycles).
Deliver learning plans as per agreed timelines and achieve stakeholder alignment with Store Management, HRBP, Regional L&D.

Training Deployment & Coordination

Coordinate the end-to-end delivery of learning solutions including classroom, virtual, blended, and self-learning formats in line with learning pathways and priorities.
Ensure availability and readiness of facilitators, buddies, and learning resources to meet service expectations.
Maintain an active facilitator and buddy pool and deliver learning activities as scheduled.

Learning Experience & Engagement

Drive learning engagement through campaigns, communication, and social learning initiatives.
Promote a strong learning culture aligned with IKEA values and ways of working.
Ensure high learning participation and completion rates and execute engagement campaigns effectively.

Monitoring, Reporting & Quality Assurance

Monitor learning delivery, completion, and certification through agreed platforms and dashboards.
Ensure accuracy, compliance, and timely reporting in line with SLA standards.
Deliver monthly learning dashboards on time and meet certification and compliance targets.

Stakeholder Partnership

Act as a learning consultant for Line Managers, HRBP, SMEs, and Regional L&D.
Support managers in enabling development, performance cycles, and individual development plans (IDPs).
Achieve manager satisfaction and collaboration in the learning process.

Continuous Improvement & Regional & Retail Division Contribution

Contribute to regional and Retail learning initiatives, projects, and continuous improvement of learning solutions.
Share insights, best practices, and learning outcomes with regional stakeholders.
Participate actively in regional learning initiatives and projects.

Job Details