IT Support Engineer – InnovaziT (A Happiest Minds company)
We came across your profile for IT Support Engineer position; we have openings with Happiest Minds Technologies for one our Banking client in Abu Dhabi location.
Position Summary
We are seeking a motivated and detail-oriented IT Support Engineer to provide technical assistance and ensure seamless IT operations across systems and users. The ideal candidate should have strong hands-on experience in troubleshooting hardware, software, and network issues within Windows and Mac OS environments, with proficiency in Active Directory, O365, and enterprise support tools.
Key Responsibilities
- Provide L1 and L2 technical support for system, software, and network-related issues.
- Perform installation, configuration, and maintenance of Windows and Mac OS devices.
- Manage and support Active Directory, O365, Azure, VPN, Citrix, and MDM environments.
- Execute PC imaging, configuration, data restoration, and user profile setups.
- Monitor and manage systems using SCCM, Lansweeper, and Symantec Endpoint Protection.
- Handle IT support tickets through ServiceNow, HP Service Manager, or other ITSM tools.
- Ensure infrastructure stability and security through proactive monitoring.
- Collaborate with cross-functional teams to resolve escalated issues efficiently.
- Support multi-factor authentication (MFA), remote connectivity, and secure printing setups.
- Assist in network troubleshooting, shared folder access, and user account management.
Job Details
| Posted Date: | 2025-10-08 |
| Job Location: | United Arab Emirates – Abu Dhabi |
| Job Role: | Information Technology |
