IT Service Management Consultant – 1 year FTC – Michael Page International (UAE) Limited
This position offers the opportunity to lead the development and enhancement of IT Service Management practices across a mature technology environment.
The role combines ITIL process ownership, ITSM platform configuration, CMDB governance, and automation delivery. You will partner with technology and business stakeholders to improve service quality, compliance, and operational efficiency.
Client Details
Our client is a highly respected investment organisation committed to operational excellence, innovation, and technology-driven transformation. Working within a regulated environment, the business continues to invest in modern platforms, governance frameworks, and digital capabilities to support future growth.
Description
Design, implement, and optimise ITSM processes including Incident, Problem, Change, Request, Asset, and Configuration Management.Configure and enhance ITSM workflows, service catalogues, SLAs, approvals, and integrations across enterprise platforms.Drive automation initiatives and leverage AI capabilities to improve service delivery and reduce manual effort.Manage CMDB governance, configuration data quality, and IT asset lifecycle management activities.Develop performance dashboards, reporting frameworks, and continuous improvement programmes that enhance operational maturity.
Profile
3-5 years’ experience within IT Service Management, IT Operations, or ITSM Consulting environments.Strong knowledge of ITIL best practices and service management frameworks.Hands-on experience with ITSM platforms such as ServiceNow, Jira Service Management, ManageEngine ServiceDesk Plus, or similar tools.Understanding of CMDB administration, IT asset management, governance controls, and process documentation.Bachelor’s degree in Information Technology, Computer Science, Engineering, or a related discipline, with ITIL Foundation certification strongly preferred
Job Offer
Opportunity to contribute to a major technology transformation within a leading investment organisation.Exposure to automation, AI-driven service management, and enterprise-scale technology initiatives.
Job Details
| Posted Date: | 2026-07-30 |
| Job Location: | United Arab Emirates – Abu Dhabi |
| Job Role: | Information Technology |
Preferred Candidate
| Career Level: | Student/Internship |
