IT Helpdesk Technician – Geolog Surface Logging DMCC

The IT Helpdesk Technician is responsible for the installation, configuration and maintenance of hardware and software of the remote Offices, providing end-user support to office staff as well as remotely to other offices worldwide. Position reports directly to Senior IT Helpdesk Engineer in Dubai.

Responsibilities include, but are not limited, to:

·      Provides direct front line software and hardware support by the helpdesk platform.

·      Configures new user workstation equipment, user accounts, corporate software.

·      Updates and manage the IT asset inventory.

·      Performs periodic maintenance on corporate client devices according to corporate policies.

·      Support global implementations software/hardware.

·      Coordinates with IT suppliers to meet Corporate IT requirements.

·      Contacts periodically Branch offices to get feedback about any IT issue.

·      Ensures implementation of global IT policies.

·      Ensures issues are tracked, resolved in a timely manner.

·      Documents procedures and implementations.

Job Details

Preferred Candidate

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