Head Operations – The Code

The Head of Operations will oversee all operational aspects of The Code, a premium storage and logistics company based in Dubai. This role involves full ownership of warehouse management, logistics coordination, service delivery, and process optimisation.

The successful candidate will be a hands-on, detail-oriented leader with a strong background in managing high-touch service operations and logistics teams, ideally within a luxury, hospitality, or white-glove logistics environment.

You will ensure operational excellence across all service areas — from the secure storage of high-value items to seamless deliveries and client interactions — while driving efficiency, cost control, and continuous improvement.

Key Responsibilities

Operations Management

• Oversee the daily operations of the storage facilities, including inventory management, warehouse layout, scheduling, and security.
• Ensure timely, accurate, and premium-quality handling of all client items, including collections, deliveries, and installations.
• Manage logistics routes and transportation schedules for maximum efficiency and cost-effectiveness.
• Develop and maintain standard operating procedures (SOPs) to ensure consistent service excellence across all operational areas.

Team Leadership

• Lead, manage, and train the operations team, including warehouse staff, drivers, and logistics coordinators.
• Provide ongoing coaching and conduct regular performance evaluations to uphold high service standards.
• Collaborate with training partners such as Leaders Relocation to maintain a premium service culture.
• Support the team in hands-on operations (deliveries, removals, and packing) when necessary.

Quality Control & Security

• Implement and enforce strict security and safety measures to protect client assets.
• Ensure that all items are handled and transported with exceptional care, maintaining a damage-free record.
• Conduct regular audits of inventory systems, storage conditions, and operational compliance.

Process Optimisation

• Identify operational inefficiencies and lead continuous improvement initiatives.
• Work with the technical team to integrate operational workflows with The Code Portal, ensuring seamless coordination between warehouse, logistics, and client management.
• Analyse KPIs and operational metrics to optimise resource allocation and cost structures.

Client Service Support

• Partner with the Client Management team to ensure all client requests are executed flawlessly and on schedule.
• Manage VIP, time-sensitive, or bespoke client requests, ensuring an exceptional and discreet service experience.
• Act as the point of escalation for any operational issues affecting clients, resolving matters promptly and professionally.

Job Details

Preferred Candidate

Suite de l’annonce…