Head of Sales – Battery & Onsite Services
About Client
Our client is the UAE’s largest and highest-rated onsite automotive service provider. With 200,000+ customers served, a fleet of 40+ mobile service vehicle and a dedicated Service Center in Dubai, UAE. They have built the country’s most trusted name in onsite auto services. They are now scaling – through new branches, franchise operations, insurance and fleet partnerships, and our customer app.
The Role
We are hiring a Head of Sales – Battery & Onsite Services to own commercial performance across our two revenue engines: inbound call centre sales conversion and onsite sales at the customer’s vehicle. This is a frontline, hands-on commercial leadership role for someone from the automotive industry who knows how batteries and service packages are sold, and who can turn a service operation into a selling operation.
Key Responsibilities
[[Sales, Pricing & Revenue[[
– Own overall sales revenue, gross margin and commercial growth for onsite operations
– Create, own and drive the pricing strategy – battery pricing, service package design, bundled offers, seasonal promotions and campaign pricing that grow volume without eroding margin
– Benchmark competitor pricing and market positioning; recommend and implement pricing changes backed by data
– Drive inbound call-to-job conversion across the call centre — scripts, objection handling, response speed, lost-call recovery
– Drive onsite sales conversion — ensure technicians sell batteries, service packages, upgrades and add-ons at the customer’s vehicle
– Increase average invoice value, service package penetration, upselling and cross-selling
– Build and manage sales incentive structures for call centre agents and field technicians
– Develop B2B and corporate sales — fleet accounts, insurance partners, leasing companies, workshops and dealerships
– Drive repeat business, customer retention and app adoption
[[Team Leadership & Performance[[
– Lead, coach and develop the call centre sales team, field technician team and dispatch function
– Conduct call audits, live call coaching and technician ride-alongs to raise selling capability
– Set daily, weekly and monthly sales targets and hold the team accountable to them
– Recruit, train, performance-manage and retain frontline sales talent
– Build a target-driven, high-accountability sales culture
[[Operations & Fleet[[
– Oversee technician fleet management — vehicle deployment, zone coverage, route and roster planning, vehicle upkeep, tooling and on-board stock readiness
– Own the overall operational efficiency of the team — productivity per technician, cost per job, idle time, fuel and fleet running costs
– Ensure fast response times, efficient dispatch, high technician utilisation and same-day job closure
– Maintain pricing discipline, discount control, margin protection and SOP compliance
– Ensure CRM accuracy, complete job documentation and clean sales reporting
– Manage stock availability coordination with the service centre to prevent lost sales
[[Reporting & Data Analytics[[
– Update top management with structured daily, weekly and monthly reports supported by data analytics
– Present performance reviews to leadership — sales, pricing, fleet, productivity and margin analytics with clear recommendations
– Monitor daily sales dashboards and KPIs; convert insights into same-day corrective action
– Report sales performance, forecasts, conversion trends and margin analysis to leadership
– Identify revenue leakage and act on it
[[Customer Experience[[
– Protect and improve customer satisfaction, Google review ratings and complaint resolution
– Ensure every job is a positive brand and sales experience
Job Details
| Posted Date: | 2026-09-03 |
| Job Location: | United Arab Emirates – Dubai |
| Job Role: | Sales |
| Company Industry: | Accounting |
| Monthly Salary: | US $3,000 |
Preferred Candidate
| Career Level: | Management |
