Data Science Manager – Customer | Al-Futtaim Automotive – Al Futtaim Group
Overview of the role
As a Data Science Manager (Customer) at Al-Futtaim Automotive, you will lead customer-centric AI and advanced analytics initiatives that drive marketing performance and enhance the customer experience. This role focuses on building predictive models, customer insights, and hyper-personalization solutions that create measurable business impact.
What you will do
• Build and deploy predictive models such as lead scoring, precision marketing, marketing attribution, customer segmentation, and hyper-personalization.
• Standardize and optimize marketing performance KPIs across brands using advanced statistical methods and data visualization.
• Deliver actionable customer insights through cohort analysis, customer lifetime value modelling, churn prediction, and campaign performance analysis.
• Collaborate with stakeholders to identify, define, and prioritize high-impact use cases supported by data-driven business cases.
• Lead and mentor a team of data scientists to deliver scalable AI/ML solutions that directly improve marketing ROI and customer experience.
Required skills to be successful
• Advanced knowledge of ensemble methods, gradient boosting, uplift modelling, and multi-arm bandits for marketing optimization.
• Expertise in attribution models (Markov chains, Shapley values), clustering techniques, recommender systems, and hyper-personalization.
• Proficiency in NLP, reinforcement learning, cohort analysis, lifetime value modelling, and churn prediction.
• Strong problem-solving skills and the ability to translate complex data science solutions into business value.
• Excellent stakeholder management, communication, and project management capabilities.
About the team
You will report to the Head of Customer Data Science and lead a small team comprising a Data Science Manager and Data Scientists. The team plays a pivotal role within the Finance Department at Al-Futtaim Automotive, driving innovation in customer analytics and marketing science.
Job Details
| Posted Date: | 2025-09-13 |
| Job Location: | United Arab Emirates – Dubai |
| Job Role: | Information Technology |
| Company Industry: | Retail & Wholesale |
