Customer Support Centre Agent | Retail | IKEA Jebel Ali – Al Futtaim Group
Overview of the Role
You will ensure a seamless and inspiring customer experience across all non-face-to-face contacts, building trust and long-term relationships that contribute to commercial growth.
What You Will Do
- Accurately log all cases in the CRM system for proper follow-up and data tracking.
- Respond to customer emails and social media complaints within 24 hours, ensuring timely resolution.
- Follow department action plans to consistently improve customer experience.
- Aim for first call resolution by providing effective solutions promptly.
- Communicate with customers in a positive, friendly, and empathetic manner to maintain brand trust.
- Monitor the transport management system and proactively contact customers about delays or callback requests.
- Arrange schedules and workloads to ensure adequate coverage and maintain high service levels.
- Follow all health and safety guidelines and SOPs to maintain a safe working environment.
- Report risks, hazards, or unusual activities immediately to senior staff or management.
- Adhere to department processes and guidelines to optimize customer support center efficiency.
- Follow the department’s business and action plans as directed by management to meet goals.
Job Details
| Posted Date: | 2025-09-07 |
| Job Location: | United Arab Emirates – Dubai |
| Job Role: | Customer Service and Call Center |
| Company Industry: | Other Business Support Services |
