Customer Experience & Administrative Assistant – Mprive

JOB PURPOSE:

The Customer Experience & Administrative Assistant at MPRIVĒ is responsible for managing first-line client communications, operating the central call centre setup, and providing high-level administrative support to the sales and management teams. This role ensures seamless office operations, absolute CRM data discipline, and a premium first-impression experience for all incoming leads and visitors.

CORE ROLES & RESPONSIBILITIES:

·       Call Centre Operations: Manage all inbound and outbound corporate communications, filtering inquiries, screening cold leads, and routing high-value prospects to the appropriate Property Consultants.

·       Administrative Support: Assist management and agents with daily administrative tasks, including drafting corporate letters, organizing schedules, and archiving internal records.

·       Lead Distribution & CRM Management: Act as the primary gatekeeper for incoming property portal leads (Property Finder, Bayut, etc.), ensures immediate logging, and fair distribution within the company CRM.

·       Listing Coordination: Assist agents in preparing property documents, uploading listings to portals, and verifying compliance with Dubai Real Estate Regulatory Agency (RERA) documentation (Form A/B/I).

·       Front Desk & Hospitality: Greet high-net-worth clients upon arrival at the MPRIVĒ office, ensuring a luxury corporate hospitality experience.

·       Data Verification & Cleaning: Conduct routine outbound verification calls to clean the existing database, updating outdated client profiles and property availability statuses.

JOB REQUIREMENTS & QUALIFICATIONS

·       Education: Bachelor’s degree in Business Administration, Communications, Hospitality, or a related field.

·       Experience: Minimum of 1 to 3 years of proven experience in Call Centre, Customer Service, or Administrative Support roles, preferably within the UAE real estate sector.

·       Professional Licenses: Knowledge of RERA laws and Dubai Land Department (DLD) documentation is highly preferred but not mandatory.

·       Language Skills: Exceptly verbal and written English communication skills; proficiency in Arabic and French.

·       Skills: Advanced multitasking skills with a high proficiency in Microsoft Office (Word, Excel, PowerPoint).

JOB OBJECTIVES & TARGETS:

·       Call Handling Volume: Maintain consistent handling of daily inbound and outbound communication targets.

·       Speed-to-Lead Routing: Ensure all incoming digital leads are qualified and routed to agents in under 10 minutes.

·       CRM Accuracy: Achieve 100% compliance in data entry accuracy, lead tracking, and system updates.

·       Office Efficiency: Ensure 0% delay in administrative filing, contract archiving, and listing validation requests.

WORKING CONDITIONS & TOOLS:

·       Work Environment: 100% structured office/front-desk environment requiring standard corporate business attire.

Job Details

Preferred Candidate

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