Customer Care Executive – Alert International

Description

In this role, you will act as the main point of contact for customers, ensuring their inquiries are handled efficiently and professionally. You will play a key role in maintaining customer satisfaction by providing timely support, resolving issues, and coordinating with internal teams.

Role & Responsibilities:

• Respond to customer inquiries via phone, email, and chat in a professional and timely manner
• Resolve customer complaints efficiently and escalate complex issues when necessary
• Provide accurate information about products, services, and company policies
• Maintain detailed records of customer interactions and transactions
• Follow up with customers to ensure issues are fully resolved
• Coordinate with internal departments such as sales, logistics, and operations
• Handle order processing, tracking, and after-sales support
• Ensure a high level of customer satisfaction and build long-term relationships

Job Details

Preferred Candidate

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