Contact Centre Trainer – INSIGHTS
Key Responsibilities
· Deliver engaging, interactive soft skills training sessions for contact center agents, team leaders, and managers (in Arabic and English).
· Provide hands-on coaching and feedback using INSIGHTS’ proven quality assurance frameworks.
· Participate in client consultancy projects: gather requirements, conduct research, and recommend actionable solutions.
· Build strong client relationships and represent INSIGHTS at industry events and conferences.
· Contribute to continuous improvement by staying updated on industry trends and best practices.
· Support other training and development initiatives as needed.
Job Details
| Posted Date: | 2025-08-04 |
| Job Location: | United Arab Emirates – Dubai |
| Job Role: | Customer Service and Call Center |
| Company Industry: | Primary, Prep, & Secondary School |
Preferred Candidate
| Degree: | Bachelor’s degree |
