Client Complaint & Quality Manager – RTC1 Recruitment Services

Job Description:

• Manage end-to-end client complaints (bookings, cancellations, refunds, travel services) using ERP, ensuring timely resolution and root cause analysis.
• Develop and enforce SOPs for all client-facing processes, conduct audits, and monitor KPIs to maintain service excellence and regulatory compliance.
• Collect and analyze feedback from surveys, online reviews, and call centers; identify trends and implement process improvements to enhance customer experience.
• Work with operations, sales, and reservations teams to resolve issues, prevent recurring problems, and provide management with actionable dashboards and reports.

Job Details

Preferred Candidate

Suite de l’annonce…