Call Center Agent – UAE – TASC Outsourcing

Key Responsibilities:

• Answer incoming calls and respond to customer queries in a professional manner
• Make outbound calls to follow up with customers as needed
• Provide accurate, valid, and complete information using the right methods/tools
• Handle customer complaints, provide appropriate solutions and alternatives within time limits
• Keep records of customer interactions, process customer accounts, and file documents
• Follow communication procedures, guidelines, and policies
• Identify and escalate issues to the appropriate departments when necessary
• Achieve individual performance targets and contribute to team goals

Job Details

Preferred Candidate

Suite de l’annonce…