BYD Retail Sales Manager – Al Futtaim Group
Overview of the role:
To manage the performance of the BYD retail sales team across large stores and pop-up locations, ensuring achievement of sales targets, delivery of exceptional customer experiences, and execution of operational excellence in line with BYD brand standards.
What you will need:
Team Leadership & Performance
- Lead, coach, and motivate a team of Sales Executives to achieve individual and team sales targets.
- Monitor daily performance metrics including leads, test drives, and conversions.
- Conduct regular performance reviews and provide constructive feedback and development plans.
Customer Experience Management
- Ensure consistent delivery of a premium customer journey across all touchpoints.
- Resolve escalated customer issues and support the team in complex sales negotiations.
- Champion a customer-first culture and ensure alignment with BYD brand values.
Operational Management
- Oversee daily operations of retail stores and pop-ups, ensuring readiness, cleanliness, and compliance with visual merchandising standards.
- Coordinate with marketing and events teams to support activations and campaigns.
- Manage inventory levels, vehicle display, and test drive logistics.
Reporting & Standards
- Track and report on sales performance, customer feedback, and market trends.
- Provide insights to senior management to support strategic planning and continuous improvement.
Collaboration
- Liaise with HR, training, and product teams to ensure team readiness and product knowledge.
- Work closely with aftersales and delivery teams to ensure seamless customer handover.
Job Details
| Posted Date: | 2025-10-26 |
| Job Location: | United Arab Emirates – Abu Dhabi |
| Job Role: | Management |
| Company Industry: | Other Business Support Services |
